Frequently asked questions

What happens after I submit my request?


After you submit the form, a dedicated member of our after-sales support team will contact you by email within 24 hours and work with you to resolve your issue.
What should I provide to help resolve my issue faster?

Please include your order number, a clear description of the issue, and photos if applicable. This helps our team understand the situation and provide the right solution more quickly.
What should I do after receiving an email from your support team?

Simply reply directly to our email if you have any questions or additional information. Your dedicated support specialist will continue assisting you until the issue is addressed.